• Connect people to supports and enable them to have a voice and choice to thrive
• SCHADS Level 4, $85,120 - $91,586 p/a, plus superannuation & salary packaging 
• Permanent role, full time hours M-F, work from home and office (Dandenong South)

About You
With proven experience in supporting individuals with complex disabilities and/or mental health needs, you are driven by helping people thrive in their communities through care plans that foster independence, resilience, and confidence. Your background includes case management roles where you’ve successfully supported clients to access services and resources in their community.
What you’ll bring:

• A solid understanding of the NDIS Framework and Support Coordination.
• Strong knowledge of community resources, particularly in areas like health, drug and alcohol support, legal aid, income assistance, employment, and recreation.
• A passion for making a difference and the ability to adapt to changing environments.
• Excellent written and verbal communication skills.
• Emotional resilience, patience, and flexibility to meet challenges head-on.

We’re seeking someone who takes initiative, asks questions, and collaborates effectively in a work-from-home environment. You’ll be self-motivated, eager to learn, and able to work autonomously while remaining focused on achieving outcomes for your clients.
If you’re committed to empowering others and want to work in a supportive and adaptable team, we’d love to hear from you!

About the Role
As a Support Coordinator, you will manage a portfolio of clients, working closely with them to implement their NDIS plans. Your role will focus on connecting clients to appropriate supports, building their capacity, and fostering resilience. Our clients often have complex needs, including experiences of trauma, mental illness, or disability. Your goal will be to empower clients to achieve greater independence, development, and confidence by designing tailored support plans and collaborating with relevant services.
Key Responsibilities:

• Conduct comprehensive needs assessments aligned with clients’ NDIS plans and personal goals.
• Develop clear, actionable support plans to guide progress and outcomes.
• Facilitate connections with service providers to ensure clients receive the right supports.
• Build clients’ capacity, knowledge and confidence to achieve their goals independently.
• Provide support and guidance to clients’ families and carers.
• Collaborate with and maintain positive, long-term relationships local service providers, community groups, and stakeholders.
• Maintain accurate case notes and reports as required by ermha365 and the NDIA.

It is a requirement of this position to meet all compliance requirements concerning NDIS Work Screening, Working With Children's Check, work rights and possess a current & valid driver’s licence. 

We take appropriate actions to ensure that our staff and the people we support are as safe as possible. You will be expected to adhere to all OHS standards, requirements and processes. 

What we can offer you
ermha365 is an agile and innovative non-profit with a growth agenda across Australia. As an employee you will be offered: 

• Support as needed utilising our 24/7 Employee Assistance Program and unlimited access to our online Wellbeing Centre
• Industry-leading induction and on the job training provide with access to free continuous online learning modules at your own pace
• Flexibility in working hours to suit work life balance
• A supportive team environment that is engaging and inspiring
• A competitive total package – SCHADS level 4 award with the ability to reduce your taxable income through salary packaging

About ermha365
This job isn’t for everyone. At ermha365 we work with clients with some of the most complex mental health and disability support needs in Victoria. We’re a lifeline for people who often feel like a “square peg in a round hole” - those who experience stigma and discrimination, and are ostracised or excluded from the simple things that most of us take for granted. In many cases we have become the provider of last resort, although we see ourselves as the provider of first choice. We believe in the potential of everyone. We never give up, and we never give in.
ermha365 is committed to the safety, participation and empowerment of all children. Further information at https://www.ermha.org/child-safe-statement/

Diversity and Inclusion
We strongly encourage and warmly welcome people from Aboriginal and Torres Strait Islander communities, people with a lived experience of mental health and disability and people who identify as LGBTIQA+ to apply. Even if you only meet some of the criteria, we’d love to hear from you. If we can assist you with any reasonable adjustments in order to submit your application for this role, please contact the Talent Acquisition team via email at careers@ermha.org noting your preferred method of communication and contact details and a member of the team will be in touch.