Support frontline teams through rostering and participate in our afterhours incident hotline
Hybrid role offering a combination of WFH and our Head Office located in Dandenong South
SCHADS Level 4 $43.08 - $46.35 plus super and loadings
  
About You
Are you skilled in staff rostering and providing support during crises in the mental health or disability sector? Are you calm under pressure and able to juggle multiple tasks during high-stress situations? If so, we may have the perfect opportunity for you.

Additional attributes we are looking for include:  

• Highly organised, with effective interpersonal & communication skills 
• Ability to problem solve, think on your feet and work collaboratively in a fast-paced environment
• Ability to navigate various IT platforms and proven IT and administrative skills
• Prior experience in rostering, and an understanding and knowledge of the SCHADS award 
• Prior experience working in mental health or related field and understanding of behavioural support plans an advantage

About the Role
 As a Casual Workforce Facilitator, you'll play a key role in managing the daily rostering of staff who provide support to clients with complex mental health needs. Your focus will be on ensuring all shifts are scheduled at least two weeks in advance, maintaining consistency and reliability in service delivery. You'll also be the first point of contact for responding to on-shift incidents—ensuring occupational health and safety procedures are followed, escalating issues when necessary, and providing staff with the appropriate support and aftercare.

This role entails:

• Provide Support to Team Leaders and Practice Leaders as required
• Participate in our after-hours ‘Incident Hotline’ (IHL), providing support and crisis management for staff on shift, including recording, tracking and reporting to relevant bodies
• Manage rostering and shift changes as they arise to ensure client support is provided as necessary
• Coach support workers to actively seek own solutions through encouraging accountability and problem solving
• Ensure handover notes are completed on each shift and appropriate information and actions sent to the relevant staff in order for continuity of supports

Shifts will include the following hours:
Week 1 - Thursday 7:00am - 3:30pm & Saturday 7:00am - 3:00pm
Week 2 - Tuesday 8:30am - 5:00pm, Friday 2:30pm - 10:30pm & Saturday 2:30pm - 10:30pm

This is a hybrid role, allowing for the successful applicant to be able to work from home, as well as from one of our Head office located in Dandenong South.

It is a requirement of this position to meet all compliance requirements concerning NDIS Work Screening, Working With Children's Check, work rights and possess a current & valid driver’s licence. 

What we can offer you:
Ermha365 is non-profit organisation that is part of The Disability Trust Group with a growth agenda across Australia. As an employee you will be offered:

• Support as needed utilising our 24/7 Employee Assistance Program
• Industry-leading induction and on the job training provide with access to free continuous online learning modules at your own pace
• Flexibility in working hours to suit work life balance
• Financial benefits including salary packaging to reduce your taxable income, novated leasing and discounts with a variety of Australian retailers
• A supportive team environment that is engaging and inspiring
• Access to Fitness Passport, making it easier to stay active and healthy as we care about your health and wellbeing

About ermha365
This job isn’t for everyone. At ermha365 we work with clients with some of the most complex mental health and disability support needs in Victoria. We’re a lifeline for people who often feel like a “square peg in a round hole” - those who experience stigma and discrimination, and are ostracised or excluded from the simple things that most of us take for granted. In many cases we have become the provider of last resort, although we see ourselves as the provider of first choice. We believe in the potential of everyone. We never give up, and we never give in.

ermha365 is committed to the safety, participation and empowerment of all children. Further information at https://www.ermha.org/child-safe-statement/

Diversity and Inclusion
We strongly encourage and warmly welcome people from Aboriginal and Torres Strait Islander communities, people with a lived experience of mental health and disability and people who identify as LGBTIQA+ to apply. Even if you only meet some of the criteria, we’d love to hear from you. If we can assist you with any reasonable adjustments in order to submit your application for this role, please contact the Talent Acquisition team via email at careers@ermha.org noting your preferred method of communication and contact details and a member of the team will be in touch.