• Provide assertive outreach support to people with complex needs in the community
• SCHADS Level 4 - $88,000-94,000 p.a. plus super & salary packaging options
• Full Time Maximum Term until 30/06/2026, based in Northcote

About You
Are you motivated to improve the lives of those living with complex needs? Can you support others positively to achieve desired outcomes? Are you flexible and adaptable with a strong understanding of the traps people find themselves in when they become disassociated with support networks? Additional attributes we are looking for include:

• Previous experience in assertive outreach, youth work, case management, mental health, justice or AOD
• The ability to effectively and quickly build rapport with people and think outside-the-box to achieve positive outcomes
• Flexibility, patience, confidence, initiative, street-smarts and emotional resilience
• The ability to contribute positively within a team and work autonomously to manage your case load
• Demonstrated capacity to work flexibly, possess the ability to manage competing demands, and able to effectively set boundaries
• Qualifications in psychology, mental health, social work or other relevant fields

We take appropriate actions to ensure that our staff and the people we support are as safe as possible. You will be expected to adhere to all OHS standards, requirements and processes.

About the role
The Assertive Outreach Support program (AOS) is focused on delivering targeted and time-limited response to a small number of clients with complex functional needs, who experience significant service gaps and present an unacceptable risk of harm to others and/or self. The AOS program will deliver assertive outreach and case management services to clients referred by the Department of Families and Fairness (DFFH) across the North West Metropolitan Region of Melbourne. Within the program, the Support Facilitator AOS will support people to overcome barriers to accessing services and is provided flexibility in the place of residence or community, to build capacity for people with complex needs and improve their engagement with targeted interventions and services. Working under the leadership of the Practice Leader, the Support Facilitator will deliver practical support allowing clients to obtain their desired goals.
The Support Facilitator AOS role entails but not limited to:

• Provide assertive outreach and psychosocial support to young people and adults who are experiencing service gaps 
• Work with participants, clinical teams and other stakeholders (e.g. family) to access and engage with a range of supports
• Develop, monitor and track recovery plans whilst encouraging engagement and reducing risk
• Complete risk assessments and analysis 
• Engage participants within the justice system to build and establish rapport and reduce risk 

It is a requirement of this position to meet all compliance requirements concerning NDIS Work Screening, Working With Children's Check, Working rights and possess a current & valid driver’s licence. 

About ermha365 and what we can offer you
This job isn’t for everyone. At ermha365 we work with clients with some of the most complex mental health and disability support needs in Victoria. We’re a lifeline for people who often feel like a “square peg in a round hole” - those who experience stigma and discrimination, and are ostracised or excluded from the simple things that most of us take for granted. In many cases we have become the provider of last resort, although we see ourselves as the provider of first choice. We believe in the potential of everyone. We never give up, and we never give in.

As an employee you will be offered: 

• Support as needed utilising our 24/7 Employee Assistance Program
• Industry-leading induction and on the job training provide with access to free continuous online learning modules at your own pace
• Flexibility in working hours to suit work life balance
• Financial benefits including salary packaging to reduce your taxable income, novated leasing and discounts with a variety of Australian retailers
• A supportive team environment that is engaging and inspiring
• Access to Fitness Passport, making it easier to stay active and healthy as we care about your health and wellbeing

ermha365 is committed to the safety, participation and empowerment of all children. Further information at https://www.ermha.org/child-safe-statement/

Diversity and Inclusion
We strongly encourage and warmly welcome people from Aboriginal and Torres Strait Islander communities, people with a lived experience of mental health and disability and people who identify as LGBTIQA+ to apply. Even if you only meet some of the criteria, we’d love to hear from you. If we can assist you with any reasonable adjustments in order to submit your application for this role, please contact the Talent Acquisition team via email at careers@ermha.org noting your preferred method of communication and contact details and a member of the team will be in touch.