This 12-month, fixed term senior leadership role is ideal for someone who thrives in complexity, values recovery-oriented practice, and wants genuine influence over service design, culture and outcomes.

You will be trusted to lead, shape and grow services, while being supported by an experienced executive and leadership team. This is a hybrid role working across multiple sites, home and the region.
You’ll attend our Dandenong South Head Office every Thursday for leadership alignment, with the remainder of your time balanced across sites and remote work.

About the role:

Reporting to the Senior Manager, Complex NDIS Services you will have responsibility for the development & delivery of current and new multi-disciplinary programs across NW Metro Melbourne, City of Melton and Barwon (Geelong) regions. These are intensive, recovery-oriented support programs for people with a persistent mental illness and for those who will often have a history of offending, homelessness, addiction, dual disability, social dysfunction and aggressive and inappropriate behaviour of concern. To achieve this, you will:

• Provide senior regional leadership and embedding ermha365’s values into everyday practice
• Lead, coach and develop high-performing multidisciplinary teams
• Ensure high-quality, person-led outcomes for people we support
• Grow services and contributing to new program development and opportunities
• Build strong relationships with funders, partners and key stakeholders
• Champ employee safety, wellbeing and psychologically safe workplaces
• Ensure compliance with NDIS, funding, reporting and accreditation requirements
• Balancing risk management with innovation and service responsiveness

What you bring to the role:

With a passion for seeing people achieve their potential combined with a drive and determination to lead teams, this is a role not to be missed. While the challenges are significant, the reward is also great as you seek to provide the voice and choice to thrive for the people that ermha365 supports. A proven leader combined in a busy, fast-paced environment, your can-do attitude will be matched by the following attributes: 

• Knowledge in a significant area of expertise from within the mental health / disability / forensic sector(s) matched with tertiary qualifications in Mental Health, Disability, Social Work, Psychology or other relevant qualifications. Lived experience is also highly regarded by the ermha365 team.
• Prior experience working within an NDIS context, while not essential, will be held in high regard
• A proven track record of strong operational leadership and a demonstrated ability to coach, lead and inspire teams
• Experience in helping to develop and grow new business opportunities 
• Diplomacy, influence and relationship-focus in collaboration with key stakeholders
• The ability to balance and manage risk with the achievement of strategic and operational outcomes

Why you'll love working for us:

Working at ermha365 means being part of an organisation that backs its leaders and lives its values. As an employee you will be offered: 

• Support as needed utilising our 24/7 Employee Assistance Program
• Industry-leading induction and on the job training provide with access to free continuous online learning modules at your own pace
• Flexibility in working hours to suit work life balance
• Financial benefits including salary packaging to reduce your taxable income, novated leasing and discounts with a variety of Australian retailers
• A supportive team environment that is engaging and inspiring
• Access to Fitness Passport, discounted unlimited access to multiple gyms and pools

At ermha365, we support people with some of the most complex mental health and disability needs in Victoria. Many have been excluded, stigmatised or turned away elsewhere. We are often the provider of last resort  and proudly aim to be the provider of first choice.

We believe in potential. We don’t give up. And we stand with people when it matters most.

How do I apply?

If you are looking to make a difference, please apply below by submitting your resume and cover letter outlining how your skills and experience match the above criteria.

Suitable candidates may be shortlisted/contacted as applications are received. 

Applications close Friday, 17 April 2026 at 9am. 

Diversity & inclusion

We strongly encourage applications from Aboriginal and Torres Strait Islander peoples, people with lived experience of mental health or disability, and people who identify as LGBTIQA+.

If you don’t meet every requirement but feel aligned to our values and purpose, we’d still love to hear from you.

If you require adjustments during the recruitment process, please contact careers@ermha.org and let us know how we can support you.

Please note:

As ermha365 is a registered NDIS provider, the successful candidate must hold (or be willing to obtain) a valid NDIS Worker Screening Check and Working With Children Check. You must also have full work rights in Australia and hold a current, valid driver’s licence.